The customers of the Bank remains unable to make payments or access to key customers for almost a month after a failed update.
One group of analysts believes chaos can cost the TSB as much as £56 million this year alone, many of the problems that beset the Bank, has yet to solve, as the crisis enters its fifth week.
The food account, the Central Bank is still not able to access accounts online, while business customers continue to face problems of online payments.
The Central Bank has rejected the help from lloyds at the beginning of his meltdown
Some credit card customers still mistakenly said that the payment of £0.00 will be taken, while the internal security of the Bank, the messaging service is unavailable.
Personal customers were furious at the lack of response from the Bank after they had their accounts cleaned out by fraudsters. One said that he only returns after he spent three days, spent the night in a local branch. Another, whose mother had died, he said he was forced to drive from London to Wimborne in Dorset to report it to the local branch of the Bank, as it was impossible to get through on the phone.
In early may, chief Executive of TSB Paul pester told MPs that the Bank would be back to normal soon. However, it is clear that the problem was harder to fix than previously thought.
TSB Paul pester Hits a series of wrong notes before deputies | Nils pratley project
Pester told the Treasury select Committee the Bank has received 40,000 complaints about the trip. He was accused of complacency when he said that migration mainly occurs smoothly and not knowing exactly how much of the Bank’s 1.9 million Internet users were affected.
Customers began to experience problems with their accounts on Sunday 22 April after the Bank owned by the Spanish lender Sabadell – migrated from the system inherited from the previous owner, lloyds banking group. Sabadell was hoping to take more than 100 million pounds in annual savings by using the new system.
However, he will now lose most of the fines and other payments.
Analysts at Royal Bank of Canada last week declared that the group faced a fine of around £16 million from British financial regulators.
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By the end of June the Royal Bank of Scotland in 2012 it meltdown that left some people locked their accounts for several days in a row, a lot more RBS paid fines of £56 million.
The canadian Bank said the proposal of the Central Bank to raise interest rates on the classic plus account 5% will cost £22m to the end of this year. The decision to waive overdraft and other interest charges for two months to set it back £18m, giving £56 million this year.
CB disputes on the RBC, though, and says he works around the clock to fix the issues.
“We know that RBC agreed to reissue its report as the basis for conclusions was clearly erroneous and based on a small part of customers. Our focus is to put things right for our customers and no customer will be out of pocket, with the result that happened,” – said the representative of the Central Bank.