How viagogo get away with charging such large fees?

I wanted to attend bi-Bi-si the largest festival the weekend and found three tickets in the secondary tickets viagogo website, where people who have bought tickets can sell them for more]. Original face value was $ 18 each, but I found I was charged £1,772 for the three [following charges were added to the seller’s new price]. I would never have bought them at that price. I asked to return the money, but she refused. The website viagogo just offered me to sell tickets, but it would have ripped someone else too.

I can’t afford to lose the money. I am a student and need to pay rent.

SG Swansea

I recently used the website viagogo to purchase two tickets for George Benson at the Royal albert hall. I think I’m the victim it is difficult to sell as the site reminds customers of the tickets sold quickly. Their face value was £75, but only after I know they were supposed to cost £430.

I told the staff at the Royal albert hall that most of his high cost of tickets sold directly to the person on Amazon who have used the website viagogo for resale at a huge premium.

PR devises, Wiltshire

I bought tickets for Rugby autumn international Ireland to New Zealand from viagogo. I believed that I had to pay €390 for five tickets and was constantly under pressure on the website, with a countdown of hours.

It was only when I confirmed the purchase, I realized that the cost was €2,400 for the tickets that have not yet been released.

KB, Carrickfergus, County Antrim

Obviously, arrogance on viagogo was stunning and still managed to profit with impunity.

In April the competition and markets authority (cma) has threatened him with a lawsuit for failure to comply with their demands that she make pricing more transparent.

A month later, the Committee of advertising standards (ASA) and reported to National trade standards for such disobedience.

The company platoon a snook at regulators in 2015, when the cma ordered it to display the par value of reselling tickets is. This is not so. In 2017 the ASA said he was to do his exorbitant fees and the shipping cost is clear at the start of the transaction. This is not so.

Until recently, the final price the ticket price, including fees on viagogo, do not appear until the completion phase, when customers were willing to pay – some with views of the shared. This month, however, within one month after the expiration of ACA on compliance, she has begun specifying add-on fees under the price of the ticket, although in a faded grey eclipsed by an ominous countdown clock.

However, he still has not responded to the requirements of the CMA to determine the sellers, clearly the nominal value of the tickets and to warn customers that some places do not accept tickets from secondary sites selling tickets.

The CMA is also concerned about the countdown clock, rushing customers in the transaction, while they digest the fine print.

Royal albert Hall says show promoter selected tickets for a number of PRS on Amazon as it was the Agency for the show. “It seems a member of the Public bought them and then resold on viagogo,” he says. “We will do everything in our power to prevent tickets from being bought for resale and not very clear, fans should avoid firms like viagogo.” Amazon ceased its activity as an Agency for the sale of tickets in March.

The website viagogo did not respond to requests for comment.

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