Sites online booking of hotels may be forced to stop claiming that “single room for this price” and gives you more promotion for hotels that pay great Commission, the competition regulator in the UK said.
Competition and markets authority has been investigating whether the sites mislead consumers since October and has identified a number of problem areas.
The CMA did not name the companies he was investigating, but leading sites like Expedia and Booking.com.
The regulator is considering the extent to which the hotel rating on the website may affect your fee.
The CMA said details about how many people look at a room, how much is left and how long the price can give a false impression of the presence or rush clients in decision making the reservation.
About 70% of people who shop around for the start to use the booking sites, according to the regulator, but many have ultimately found the price paid was inflated for unexpected additional expenses such as taxes and booking fees added later.
“Booking sites can make it much easier to choose your holiday, but only if people can trust them,” said Andrea Coscelli, Director of CMA.
“We demand that the sites think about how they present information to their customers to ensure that they comply with the law. Our next step is to take all necessary measures, including through the courts, if necessary – to ensure people get a fair deal”.
Guy Anker, Deputy editor MoneySavingExpert.com, said: “hotel prices on booking and comparison sites can often be deceiving.
“While fully CMA action is unclear, we hope that he will clamp down hard on sites that outrageously do not show the real cost in advance, and that the statement is false discounts or pressure-sell mistakenly assuming that the hotel is almost sold out.”
The regulator ordered to review its practices and to respond within the next few months.